The National Action Plan offers 15 concrete recommendations involving all the relevant actors, and aims to make the healthcare system more user-friendly and promote citizens’ health literacy.
According to the action plan, health literacy should be standard at all levels of the health system. Concrete recommendations include more transparency and the elimination of complex administrative processes in the healthcare system, as well as the targeted support of physicians and nurses in communicating with patients in an easily understandable manner. The entire system must undergo a paradigm shift and focus on the patient in prevention, treatment and care, the experts say. Other areas of action include chronically ill people who need lifelong expertise to deal with their illness, as well as the systematic expansion of research into health literacy, which is needed to make progress in this area.
Original title: Nationaler Aktionsplan Gesundheitskompetenz
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