The 2021 Social Barometer has shown that the Finnish social service system was not successful in helping some groups of society during 2020. Concerns among social workers increased significantly, especially for people with mental health problems (+ 23%) or addictions (+ 15%).
The service system succeeded in supporting people whose problems were clear and simple. For example, food aid, housing assistance and financial benefits were handled well. The more difficult and complex the problems, the less able the system was to provide assistance. According to social workers, the needs of those waiting for access to mental health services (52%), those who were unable to use remote and digital services (47%) and those with other disabilities (51%) were met poorly or rather poorly.
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